Return and Refund Policy

At Jonah Handmade, we take pride in crafting unique, high-quality handmade products. Your satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

  • Items must be returned within [30 days] from the date of delivery.
  • Products must be in their original condition, unused, and accompanied by the original packaging.
  • Custom or personalized items are not eligible for returns unless they arrive damaged or defective.
  • Sale or clearance items are final sale and cannot be returned.

2. Return Process

To initiate a return:

  1. Contact us with your order details and reason for the return.
  2. We will provide instructions on how and where to send the item(s).
  3. Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Damaged or Defective Items

  • If your item arrives damaged or defective, please notify us within [7 days] of delivery.
  • Provide photos of the damaged item and packaging for verification.
  • We will replace the item or issue a full refund, including shipping costs, after review.

4. Refund Policy

  • Refunds will be issued to the original payment method once we receive and inspect the returned item(s).
  • Please allow [5–10 business days] for the refund to be processed.
  • Original shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., wrong or defective item sent).

5. Exchanges

  • Exchanges are available for eligible items.
  • If you wish to exchange an item, please contact us to check product availability.
  • Customers are responsible for shipping costs associated with exchanges.

6. Non-Returnable Items

  • Custom or personalized products.
  • Gift cards.
  • Used, altered, or damaged items caused by the customer.